Returns / Payments
Can I return the item I purchased?
We accept returns up to 14 days (calendar) from the date of receipt of the item under the Right of Free Resolution.
You will have to send us an email - via official contact - informing you of your return decision to:
With the subject: Return and order number . Return requests via other contact methods are not accepted.
We will respond within 48 hours. You will have to make the return via CTT Expresso, to our facilities, the address and how to proceed via email will be provided. (Return costs will be borne by the customer, with only the value of the item being refunded).
The item must be returned to us with the store seal/label (seal), in the same conditions as it was sent and using the same shipping method along with the corresponding return slip, which will be provided to the customer. Returns of items with our seal broken, incomplete, without a return guide or used by the customer are not accepted.
After receiving the return at our facilities, the amount (purchase) will be refunded using the same payment method if possible. It may take up to 5 working days to return the amount.
If you wish, we can refund you in the form of a voucher to use on a future purchase with The VOG Closet. The Voucher is valid for 90 days (calendar).
We do not accept exchanges.
Can I Cancel the purchase?
You can cancel the order if it has not yet been shipped.
You will have to send us an email - via official contact - informing you of your decision to cancel to:
with the subject: Order Cancellation and order number. Cancellation requests via other contact methods are not accepted.
If the order has already been shipped, you will have to contact us for a return.